Frequenty Asked Questions


I have placed my Order! What next?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
Note : It sometimes takes up to 24 hours for the tracking to be updated after an order is placed.

 

If I cancel my order, how will I get my refund?

If you have placed a prepaid (used credit card/debit card/net banking for placing order) or COD order then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation.

 

How do I place an order?

Create an account by registering or you can also proceed by entering your email id Note: if you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email. Carefully enter your shipping address. Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card) YOUR ORDER IS PLACED!!! You will now receive a confirmation mail and a SMS from Team STING. You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order. Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at +919444404574.

 

How will I know if order is placed successfully?

When your order is confirmed: We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that. You can also check the order in the "My Account" tab.

 

Payment Information:


What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.

 

What payment methods do you accept?

  • Credit Card
  • Debit Card
  • Net Banking
  • Cash on Delivery

 

Is it safe to shop online using my Debit card or Credit Card?

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways.

 

Are there any hidden charges?

We don't believe in hidden charges as we are absolutely transparent.

 

Shipping Information:


Why isn't COD available to me?

Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.

 

Will I get a call before delivery is attempted? Can I choose my preferred courier company?

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address. The facility of choosing a preferred courier company is not available at the moment. However, we are working on it and shall update you regarding the same.

 

I was not home when the courier person tried to deliver the order. How can I get my order now?

The field executive will make no less than 2 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

 

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays

 

Exchange Information:


What is stingshop.com's Exchange policy?

Stingshop.com offers its customers a ’15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery.

Do you allow exchanges?

Yes! Of Course! We offer a onetime exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you. All you need to do is, just follow the process outlined here and place a new order on stingshop.com

  • Size Exchange can be availed only once on a product in an order.
  • Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.
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